![]() ![]() When we asked Sonos about this, it replied: In this case, Sonos is not even mentioning security updates when suggesting that “legacy” products could continue to be used. While we can’t expect a product’s software to be improved indefinitely, security updates should be ensured for as long as possible. He told us:Ī big issue is the lack of separation between security updates and software updates. Ugo Vallauri is co-founder and policy lead of the Restart Project, a European organisation that promotes user repairs of consumer electronics in a bid to cut down on e-waste. Any cloud-connected equipment is potentially vulnerable to attack, and researchers frequently discover new exploits. This isn’t just a product service issue it’s a cybersecurity problem. Sonos explains that as third-party connected cloud partners change their own services, they may become incompatible with the legacy software. This carries service implications for users, because while products will continue working without software updates, it doesn’t mean that they will work as well. If modern products remain connected to legacy products after May, they also will not receive software updates and new features. Please note that because Sonos is a system, all products operate on the same software. The only way around this for Sonos users is to disconnect their new equipment from their legacy kit and run them independently of each other. However, the issue here is that all products in a Sonos network must run on the same software, meaning that any newer (‘non-legacy’) equipment connected to the speakers will also stop downloading new software updates. Sonos points out that it supports software updates on products for at least five years after it stops selling them. Stopping software updates for legacy kit is nothing new, but it’s the way the company has done it that has Sonos customers’ hackles up. The company has announced that it will discontinue software updates for older products in May this year (here’s a list of products that it marks as legacy). The new speaker comes with two embedded microphones that aren't functional at launch but could be used in later software updates.When you buy a cloud-connected appliance, how long should the vendor support it for with software updates? That’s the question that home audio company Sonos raised this week when it dropped some unwelcome news on its customers. The new Play:5 costs $499, which is $100 more than the previous model. The Santa Barbara, California, company also said Tuesday that it is releasing a new Play:5 speaker that is bigger than the previous model, has touch controls that respond to swipes, and responds to being placed horizontally by widening the sweet spot where listeners can hear in stereo. The upgrade currently only works when the app is used with an Apple iPhone or iPad 2 or newer, by utilizing the device's microphone. The software feature, called Trueplay, will work for millions of users of Play:1, Play:3 and Play:5 speakers that have already been sold. In a demo for The Associated Press, sound from a Sonos Play:1 speaker positioned under a chair and behind a couch sounded muffled with the software feature off, but crisp and louder with it on. While it adjusts levels to create the neutral studio sound the speaker was originally tuned to, a user can later manually raise the bass or make other tweaks. The app senses where in the room that sound is obscured and compensates using a smart equalizer. ![]() Users wave their mobile device around the areas of a room where the listener most often is, while the speaker emits a series of blips and tones covering a whole range of frequencies.
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